Frequently Asked Questions

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How to set up EseeCloud on my device?

Step 1: Verify that your device is running Android 5.1 or later, or a compatible version of iOS.

Step 2: Install the EseeCloud app from the Google Play Store or Apple App Store.

Step 3: Launch the app and either sign up for a new account or log into an existing one.

Step 4: To add your IP cameras, follow the instructions provided in the app, which generally include choosing the Add Device feature, scanning your camera’s QR code, or inputting the camera’s IP address manually.

Step 5: Adjust your settings to suit your needs, including notification preferences, storage solutions, and naming your cameras, to enhance your experience.

How can I remotely access my camera feed using EseeCloud?

Step 1: Launch the EseeCloud app on your smartphone or tablet.

Step 2: Log into your EseeCloud account that is linked to your cameras.

Step 3: On the main dashboard, you’ll find live feeds from all connected cameras.

Step 4: Tap on any camera feed to watch it in full screen and use features like zoom, pan, or tilt for detailed viewing.

Step 5: To view recorded footage or snapshots, go to the designated tab or select the appropriate camera feed within the app.

How do I adjust motion detection settings on EseeCloud?

Step 1: Open the EseeCloud app and navigate to the settings menu.

Step 2: Choose the camera for which you want to modify the settings.

Step 3: Locate the Motion Detection section. Here, you can turn motion detection on or off, tweak the sensitivity, and define specific detection areas.

Step 4: Save your changes to apply the new settings.

Step 5: If desired, set up notifications to be alerted when motion is detected.

How to share camera access with family on EseeCloud?

Step 1: Launch the EseeCloud app and go to the Settings or Device Sharing menu.

Step 2: Choose the Share Device or Add User option, as labeled in the app.

Step 3: Input the email address or EseeCloud username of the individual you want to share access with.

Step 4: Set the permission level for the user, which can vary from viewing only to full administrative privileges.

Step 5: Save and confirm the sharing arrangement. Make sure the recipient accepts the invitation to access the camera feeds.

How to update the EseeCloud software on the device?

Step 1: Open the EseeCloud app and access the main menu.

Step 2: Navigate to the Settings or About section of the app.

Step 3: Click on Check for Updates or Software Update to search for available updates.

Step 4: If there is an update available, follow the prompts to download and install the latest version.

Step 5: Close and reopen the app after updating to activate all new features and enhancements.

How to troubleshoot connectivity issues with EseeCloud?

Step 1: Ensure your device is connected to the internet.

Step 2: Confirm that your IP cameras are powered and connected to the network.

Step 3: Restart the EseeCloud app and, if needed, reboot your device to refresh the network connection.

Step 4: Check that your cameras’ firmware is current, as outdated firmware may cause connectivity problems.

Step 5: If the issue continues, review your network settings or reach out to EseeCloud support for additional help.